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ACCESSIBILITY STATEMENT — CHÂTEAU DE COGNAC

Online accessibility

Château de Cognac, operated by CHATEAU DE COGNAC, is committed to digital accessibility and actively works to optimise the accessibility of the chateaudecognac.com website, in accordance with Article 47 of French Law No. 2005-102 of 11 February 2005.

This accessibility statement applies to the website:
https://www.chateaudecognac.com/fr/fr/

On-site accessibility

Château de Cognac, located in Cognac, France, is a historic monument dating back to the 10th century. Due to the heritage configuration of the building, some rooms are unfortunately not accessible to wheelchair users and people with reduced mobility, such as the Salle au Casque, the King’s Apartments and the humid cellars.

The following areas are accessible to people with reduced mobility:

  • The reception and ticket office is located in the Château shop, which is accessible to people with reduced mobility.
  • The Renaissance reception rooms
  • The Louise de Savoie Courtyard
  • Le Lys Bar
  • Visits are always guided in order to support visitors throughout the tour route.
  • Certified assistance dogs are allowed on site.
  • The Château de Cognac team can provide information and support to visitors before their visit in order to help them prepare as effectively as possible.
  • Visitors with specific needs are invited to contact the Château de Cognac team before their visit.

Contact

For any questions regarding the accessibility of the website or Château de Cognac:

Appeal procedures

If you notice an accessibility issue that prevents you from accessing content or a service, and you do not receive a satisfactory response, several options are available to you:

Defender of Rights
Freepost
71120 75342 Paris CEDEX 07